To apply for this position, please email us your CV at [email protected]
Position Overview:
As a Customer Support Representative at Eland-Logistics, you will play a crucial role in providing exceptional customer service and support to our clients in the freight forwarding industry. You will be responsible for addressing inquiries, resolving issues, and ensuring customer satisfaction. This position offers an exciting opportunity to join a fast-paced and growing company in the logistics sector.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Provide accurate information about our products/services, resolve customer concerns, and offer appropriate solutions.
- Collaborate closely with other teams to escalate and resolve complex issues in a timely manner.
- Maintain a deep understanding of our products/services to effectively assist customers.
- Create and update support documentation for both customers and internal use.
- Proactively identify and communicate trends in customer inquiries to the relevant departments.
- Consistently meet or exceed established performance metrics and quality standards.
Qualifications:
- Proven experience in customer support or a related role.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and attention to detail.
- Demonstrated proficiency in time management and ability to work independently in a remote setting.
- Ability to adapt to new technologies and processes quickly.
Additional Information:
- This is a fully remote position. You will be responsible for managing your own work schedule and ensuring tasks are completed in a timely manner.
Joining Eland-Logistics as a Customer Support Representative (Remote) provides a valuable opportunity to contribute to the success of a leading freight forwarding company. We offer competitive compensation, comprehensive benefits, and a dynamic work environment where your skills and contributions will be recognized and valued. If you are customer-oriented, detail-oriented, and thrive in a fast-paced industry, we invite you to apply for this position and become a part of our dedicated customer support team at Eland-Logistics.
To apply for this position, please email us your CV at [email protected]
